Privacy Policy

1. Information We Collect

We collect different types of information to provide and improve our Service:

1.1 Information You Provide to Us

• Account Information: Username, email address, password, and profile details
• Profile Data: Display name, avatar, preferences, and settings
• Communication Data: Messages, support inquiries, and feedback you send to us
• Payment Information: If applicable, billing details for premium features (processed securely by third-party payment providers)

1.2 Information Collected Automatically

• Gameplay Data: Quiz performance, scores, match history, quiz categories played, and leaderboard rankings
• Audio Interactions: Voice chat recordings during gameplay (for safety, moderation, and quality purposes)
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, features used, time spent on platform, click patterns, and session information
• Location Data: General geographic location based on IP address (for matchmaking and regional content)

1.3 Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar tracking technologies to:

• Maintain your login session and preferences
• Analyze user behavior and platform performance
• Personalize your experience and content recommendations
• Provide security and prevent fraud

2. How We Use Your Data

We use the collected information for the following purposes:

2.1 Service Delivery

• Create and manage your account
• Facilitate real-time matchmaking with other players in your region
• Enable voice and audio chat functionality
• Generate AI-powered quiz content tailored to trending topics
• Display leaderboards and track your progress

2.2 Platform Improvement

• Analyze gameplay patterns to improve quiz quality and difficulty
• Monitor platform performance and fix technical issues
• Develop new features based on user preferences and feedback
• Conduct A/B testing to optimize user experience

2.3 Safety and Moderation

• Monitor voice chat for violations of our Terms and Conditions
• Detect and prevent cheating, fraud, and abuse
• Enforce community guidelines and platform rules
• Respond to user reports and safety concerns

2.4 Communication

• Send you important updates about the Service
• Respond to your inquiries and support requests
• Notify you about new features, events, or promotional offers (with your consent)

2.5 Analytics and Research

• Understand user demographics and regional preferences
• Measure engagement and retention metrics
• Create aggregated, anonymized statistics for business insights

3. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality (e.g., authentication, security)
• Performance Cookies: Help us understand how users interact with our Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect data about usage patterns and platform performance

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of the Service.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate the platform, including:

• Cloud hosting providers (for data storage and processing)
• Analytics services (to understand usage patterns)
• Voice technology partners (for real-time audio communication)
• AI service providers (for quiz generation and content moderation)
• Payment processors (if applicable for premium features)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Compliance

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests
• Protection of our legal rights and property
• Prevention of fraud, abuse, or security threats
• Protection of the safety of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.

4.4 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or business purposes.

5. Data Retention & Security

5.1 How Long We Keep Your Data

We retain your personal information only as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal data within 90 days, unless we are required by law to retain it longer.

5.2 Security Measures

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Monitoring for unauthorized access and suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Services

Our Service may integrate with or link to third-party platforms, including:

• Analytics tools (e.g., Google Analytics)
• AI service providers for quiz generation
• Voice communication technology partners
• Social media platforms (if you choose to connect your account)

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before using these services.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

7.1 Access and Portability

• Request a copy of the personal data we hold about you
• Receive your data in a structured, machine-readable format

7.2 Correction and Deletion

• Update or correct inaccurate information in your account settings
• Request deletion of your account and personal data

7.3 Opt-Out Options

• Unsubscribe from promotional emails via the link in each message
• Disable cookies through your browser settings
• Opt out of voice recording (though this may limit certain features)

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@menaquiz.com. We will respond to your request within 30 days.

8. Children's Privacy

Our Service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at privacy@menaquiz.com, and we will delete the information promptly.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your region, including the United Arab Emirates and other jurisdictions where our service providers operate.

We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date at the top
• Sending you a notification (for significant changes)

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.